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News • Ineffective coordination of services

Dementia care in the UK: Little has changed, study finds

A new study has found ineffective co-ordination of services and fragmented care plans in England has resulted in very little improving for dementia carers in forty years.

The review also shows the persistent emphasis on ‘cure over care’ in dementia strategy has rendered policy recommendations limited when it comes to improvements at a local community level. 

Published in Dementia: the international journal of social research and practice, the research from Dr Martina Zimmermann, Fellow and Lecturer in Health Humanities and Health Sciences and UKRI Future Leaders and Tony Britton, Founder Trustee of the Pam Britton Trust for Dementia (Queen’s Award for Voluntary Service), shows that the experience for dementia carers remains hampered by policy and frustrating in practice.

At a macro-level, a deep culture shift is needed, one that sees the need for care as much as cure

Martina Zimmermann

The findings, based on analysis of literary writing, policy documentation and social research, indicate that ineffective co-ordination of services and disjointed care plans are to blame for little improvement to the lives of dementia carers. Support for informal dementia care at a local community level is not working for most carers today; namely due to an absence of an empowered named support for the carer and an effectively actioned care plan, backed up by sufficient resources. As a result, the research indicates that the lived experience of dementia care continues to be dominated by feelings of isolation, exhaustion, and perceived lack of support – symptoms which have remained consistent across four decades of analysis of the experience of dementia carers. 

The study has also found that 40 years of policy-driven efforts to find a cure have eclipsed attention to care. The Prime Minister’s Challenge on Dementia calls for ‘high-quality relationship-based care and support for people with dementia’, but only a small fraction of funding was allocated to improving care. Despite many policy documents recognising the need for more concrete carer support, change remains incremental at best. “At a macro-level, a deep culture shift is needed, one that sees the need for care as much as cure. Consequently, this would create a commitment to share finances more evenly between transformation of care and research into cure,” Dr Zimmermann said.

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Despite efforts made to reduce fragmentation of care, as formulated in policy papers across over a dozen years of papers analysed in the study, local implementation has not occurred. Whilst UK Government papers pledge a greater focus on care, it remains with local authorities to allocate resources. These local authorities may invest in easy to subcontract-out ways, for example to charities. The study notes an increase in demand on local support charities, who are asked to act like a named contact for carers, albeit without the necessary resources and healthcare training. 

Policy documents often lack specific information to make recommended improvements successful. For example, they consistently fail to identify who should be the named contact for carers: those responsible for developing a care plan can be the memory assessment service, the local council or the GP. Ambiguity about this responsibility leads to problems for dementia carers, not least since GPs report uncertainty regarding a dementia diagnosis. 

The study recommends that a joined-up approach between health and social care and adequate information on available care support services should be made accessible through an empowered named contact. To enhance the lived experience of dementia care, consistent provision of individual named support and professional care support, as and when required, should become essential to local implementation of the care policy. 

Tony Britton said: “The measures proposed would send a signal that people with dementia and their carers are fully appreciated by, and integrated in the local community. As long as care is fragmented and carers cannot swiftly access specific specialist services, the lived experience of dementia care will continue to be exhausting, frustrating and lonely.”

Source: King's College London


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