The ‘Care goes both ways’ campaign of Fresenius Medical Care provides a...
The ‘Care goes both ways’ campaign of Fresenius Medical Care provides a platform to connect, support and celebrate healthcare workers and the extraordinary care they provide. On one of the channels all staff is invited to submit words of thanks to nurses and clinical teams.

Source: Business Wire

News • International nurses day

Nurses are the center of healthcare

Fresenius Medical Care announced an international campaign that recognizes and supports the organization’s nurses and clinical teams throughout Asia Pacific, Europe, Middle East and Africa.

"Now, more than ever, we are critically aware of the limitless care provided by our clinical teams,” said Harry de Wit, CEO & President of Fresenius Medical Care Asia Pacific. “Their care sustains lives in our clinics and then continues beyond our doors, where nurses frequently support the health and wellbeing of patients and their loved ones, their colleagues, our organization, and the wider community. And we see that this care is reciprocated: patients feel a strong sense of connection to their nurses, colleagues stand together, and whole communities applaud the work of nurses.”

This powerful circle of care spurred Fresenius Medical Care to find new ways to recognize and support nurses and clinical teams, both professionally and personally, resulting in the ‘Care goes both ways’ theme. The fully integrated campaign includes interactive digital elements designed to engage clinical staff, patients, carers, and even office staff – demonstrating the multidirectional nature of care. Amongst others, staff and patients are being encouraged to share stories and photos that reflect how the care provided by nurses has inspired them and how this has made a difference in their lives. These inspiring stories and photos will all contribute to an immense digital social photo mosaic, demonstrating to nurses that their work on the frontline, protecting the wellbeing of patients, is recognized and appreciated by all.

Reciprocal care can support and inspire both patients and nurses immensely. In Australia, nurse Ron has cared for Bill, a dialysis patient, almost every other day over the past year. When invited to share his feelings in a video, Bill surprised Ron by reading a letter he wrote to express his appreciation for the care he receives. Ron was deeply moved to hear from his patient just how much it means to receive this care, and Ron is now even more driven to excel in his special line of work.

Stories like these reinforce why it has been so important for the organization to create a platform where this profound level of care is celebrated.

Exploring new models of care

The ‘Care goes both ways’ campaign also echoes the 2021 International Nurses Day theme: ‘A Vision of Future Healthcare’. “The global Covid-19 pandemic has shone a light on the vital contribution that nurses make to the health of us all, and this has encouraged health systems around the world to explore new models of care with nurses at its center,” said Dr. Katarzyna Mazur-Hofsäß, CEO of Fresenius Medical Care Europe, Middle East and Africa. “In much the same way, we have been exploring new ways to strengthen the support we provide for nurses and clinical teams, who are at the heart of the care our organization provides.”

The company has created new educational opportunities that help nurses to build skills, develop as leaders and advance their careers, while confidential counselling and support services in individual countries will provide practical and emotional support. A pivotal element of the campaign includes new digital tools that engage and empower nurses, supporting their wellbeing and career development within the organization.

Harry de Wit highlighted the importance of today’s announcement: “On International Nurses Day and every day, we are delighted that we have these new ways to champion our nurses and to help them thrive in an era that both challenges and brings out the best in everyone who has the privilege of delivering health care.”


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