Interoperability now comes to self-service kiosks in England’s NHS

The “Nicholson challenge" is a set of mandates put forth by the England’s NHS leader Sir David Nicholson. It aims at identifying, and tapping, efficiency potentials in the service.

Photo: Interoperability now comes to self-service kiosks in England’s NHS

To meet that challenge of saving £20 billion by 2015, a number of NHS Trusts have understood that self-service kiosks can help them to improve efficiency and reduce costs without causing negative effects on frontline patient care. Patients use the kiosks to manage their appointments, update their personal information, and provide feedback on the care they receive.

The Queen Victoria Hospital NHS Foundation Trust, East Grinstead, is among the customers of kiosk manufacturer Jayex Technology Ltd. “We have found the implementation of the kiosk services advantageous, as we can monitor patient attendance and flow live, without requiring clinical staff to spend significant time on administrative duties and paperwork. We believe this system will help improve the level of service we can provide to our patients, as it is instrumental in our work to understand our clinic flows to design enhanced clinic templates that meet demand and provide a better experience for all,” said Jane Morris, Directorate Manager Clinical Specialities, Queen Victoria Hospital.

Interoperability standard facilitates integration of applications
Jayex Technology Ltd is an application partner of InterSystems, a manufacturer focused on software for connected care. In mid-August 2013, the companies announced delivery of the first self-service kiosks to the NHS Trusts aiming to achieve Interoperability Toolkit (ITK) accreditation. According to the vendors, by using the InterSystems Ensemble rapid integration and development platform with industry-standard ITK capability, “Jayex kiosks are much easier and faster to implement for a variety of connectable healthcare applications”.

Trusts with applications or business services that support the standard can now exchange information with a Jayex kiosk. This mutually extends the value of the investment in connected systems. According to Jayex Technology Ltd, benefits for both patients and providers include enhanced patient privacy, opportunities for patient engagement with easy feedback mechanisms, reduced patient waiting times during hospital visits, freeing frontline hospital staff to address patients with more complex or urgent issues, and improved quality of patient information.

Innovative Trusts are finding more uses for the Jayex kiosk services than were first envisioned. For example, some are considering how the kiosks can make it simpler for patients to engage in the NHS “Friends and Family First” programme. The electronic processing of surveys from patients or staff will assist the NHS in achieving the Government’s ambition for a paperless NHS by 2018, a Jayex spokesperson explained. Many other Trusts are also utilising the patient calling facility and realising benefits such as time saving and receiving real-time insight into patient flows.

Over the coming years, Jayex will extend its kiosk-based healthcare services to encompass multi-channel self-service portals. These will provide patients with the opportunity to check in and manage their healthcare needs from the comfort of their own home using a mobile device, PC, or potentially a smart TV. Such services will also enable advanced analytics, with reporting and tracking of key performance indicators (KPIs) that support better patient care based on relevant and current statistical information. (mr)
 

16.08.2013

Read all latest stories

Related articles

Photo

Convinient, quality-assured mammography reporting

iSOFT Radiology reporting has been upgraded with complementary and double mammography reporting. This upgrade is available to iSOFT RIS users with immediate effect. The new workplace profile contains…

Photo

HIMSS 2015

Education and Networking

Healthcare professionals looking at leveraging data to improve patient outcomes, as well as navigating tricky issues such as cybersecurity and patient engagement, will have plenty of information at…

Photo

RFID

Identifying the best hospital safety technology

On the occasion of the Euro ID and ID World International Congress 2014 in November in Frankfurt am Main, Germany, EH asked about the role of Radio Frequency Identification (RFID) in healthcare,…

Related products

Agfa HealthCare – Dose

Dose Management Systems

Agfa HealthCare – Dose

Agfa HealthCare
Agfa HealthCare – DR 14e detector

DR Retrofit

Agfa HealthCare – DR 14e detector

Agfa HealthCare
Agfa HealthCare – DR 14s detector

DR Retrofit

Agfa HealthCare – DR 14s detector

Agfa HealthCare
Agfa HealthCare – DR 17e detector

DR Retrofit

Agfa HealthCare – DR 17e detector

Agfa HealthCare