IT & TELEMEDICINE
Presented and organised by ECR 2009 and European Hospital
How coopetition enables RIS/PACS efficiency
Dr Dr Wilfried von Eiff, Professor at Münster University and CEO of CKM GmbH, Centre for Hospital Management, is a lecturer in for two MBA programmes at universities in Germany and Austria, and is lecturer for Hospital Management and Medical Controlling at Tulane University Medical Centre, New Orleans, |USA.
His research foci include International Benchmarking of Hospitals and Healthcare Systems; Mergers and Acquisition in the Healthcare Market; Clinical Risk Management, and Medical Controlling.
He is a temporary advisor for the Word Health Organisation (WHO), Member of the Board of Directors of Kerckhoff Clinic, Bad Nauheim, temporary advisor for the Government of Hessen and Ministry of Health, North-Rhine Westfalia, and is a member of EAHM, Brussels; NAHQ, USA; the International Society of Six Sigma Professionals, Phoenix, USA, and the European Foundation of Quality Management (EFQM).
The MARA Coopetition Study, recently carried out by the Centre for Hospital Management (University of Muenster), demonstrated a couple of facts that characterise the pitfalls typically occurring under RIS/PACS implementation processes:
• 53% of RIS/PACS users have been able to contain costs und to increase productivity, but only 13% are willing to recommend the RIS/PACS solution from a specific vendor without any reservation.
• RIS/PACS users file a number of complaints on vendors, e.g. regarding lack of cooperation, disregard of individual user requirements, poor ability to re-engineer and enhance patient-centred processes.
This presentation provides, in a nutshell, focused information about user requirements, supplier behaviour and user experiences made under RIS/PACS implementation processes.
01.03.2009
